FAQs

• We offer unbeatable price for standard overnight delivery* (services provided by our contracted couriers)
  
  
• Free shipping on order more than $59. 
  
  
• Same day / express delivery is available in Auckland now. More regions will become available soon. 
  
  
• Purchases are packaged discreetly in plain packaging (sealed cardboard box or black courier bag). 
  
  
• We don't add shipping cost to product prices and then offer free shipping. A flat shipping rate for most regions is calculated for you at checkout to make sure the most competitive product price is given back to our customers. 

*Next working day delivery to major towns and cities. See our service providers website for more information. NZ Post & Aramax

LoveStash works with the following payment providers:

• Afterpay - Don't just pay later. Pay better. Buy now, pay in four instalments over 6 weeks, and never pay interest.
  
  
• LAYBUY - Get Now Pay Later with 6 installment. 
  
  
• Credit Card: Visa, MasterCard, American Express. 
  
  
• Apple Pay, Google Pay.
  
  
• LoveStash features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  
  
• PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

Due to health & hygiene reasons, we are unable to offer an exchange or refund for "change of mind" on adult toys. 

For faulty or damaged goods, please contact us within 7 days of the purchase with proof of the claim, and we will endeavour to either replace the product(s) or provide you with a refund.

*Standard postage fees apply to all return orders (tracking number needs to be provided). Once approved, a replacement product will be sent out to you, at no cost to you. 

Because of the nature of the products, we do not offer satisfaction guarantee on our products, however our sexperts are fully confident that our handpicked collections will give you the best experience. 

At LoveStash, we pride ourselves on offering the most competitively priced sex toys in New Zealand, and our commitment to value extends beyond just our sale events. With our Price Protection guarantee, you can shop with confidence, knowing you're getting the best deal - especially during key promotional periods like Black Friday.

Here's how it works: if Price Protection is active and you purchase an item, should it be listed at a lower price on Black Friday, you're entitled to a refund of the difference. This means there's no need to wait - you can make your purchase ahead of time, secure in the knowledge that you won't miss out on any Black Friday savings.

Simply put, if 'Price Protection' is displayed, it's the ideal time to buy. Enjoy your shopping experience, stress-free!