Return Policy

Due to health & hygiene reasons, we are unable to offer an exchange or refund for "change of mind" on adult toys. 

Please read our sizing information carefully as we cannot exchange products that are too big or too small if the size information is given.

Additional non-returnable items:
* Gift cards
* Downloadable software products

For faulty or damaged goods, please contact us within 7 days of the purchase with proof of the claim, and we will endeavour to either replace the product(s) or provide you with a refund.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please do not send your purchase back to the manufacturer.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Because of the nature of the products, we do not offer satisfaction guarantee on our products, however our sexperts are fully confident that our handpicked collections will give you the best experience.  

For questions and more information please contact support@lovestash.co.nz.